Give customers a clear process for requesting returns and refunds.

Full name

Email address

Order number

Product name

Reason for return

Describe the issue

Preferred resolution

Date of purchase

A product return and refund request form for e-commerce businesses and retailers that want a consistent, professional process for handling customer issues. It captures order number, product name, reason for return, a description of the problem, preferred resolution, and purchase date. Having a structured process reduces the time your support team spends gathering basic order details over email.

Product Return / Refund Request Form Template

Questions included

Use this template